From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

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AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.