From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...