The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the MetroCard in the ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.

But forget the polls, each day 75% of riders choose the speed, savings, and convenience of tapping to pay,” Lazarus said.  More Local News Cynthia has been using her OMNY card. She would ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

According to the Permanent Citizens Advisory Committee, 75% of respondents said they’ve experienced issues using OMNY. The most common complaint? Tap failures, with 42% saying readers didn’t register ...

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...