After Delta Flight 4819’s cabin rolled upside down and came to rest in a terrifying crash landing at Toronto Pearson International Airport, a flight attendant stood on what had been the ceiling – one leg propped on an upturned baggage compartment – and addressed passengers who’d unbuckled themselves from inverted seats.

The airline said it told the 76 passengers who had been on the plane, which crashed and flipped over on Monday, that the offer came with “no strings attached.”