Artificial intelligence is helping dispatchers locate callers faster, communicate across language barriers and, in some cases ...

Before thousands of soccer fans arrived in Atlanta for FIFA, the city rolled out a new emergency response system designed to ...

First responders in Manatee County are utilizing an advanced platform to predict and prepare for a surge in heat-related ...

Portland’s 911 call wait times have improved, though they are still falling short of national standards, the city auditor’s office found Wednesday. The Bureau of Emergency Communications, which houses ...

More than 1,000 calls to 911 in Iowa were unable to connect because of a cable that failed in a Phoenix data center on June 15.