The local government in Japan’s Mie prefecture is preparing to introduce the country’s first local ordinance that penalises abusive behaviour by customers toward workers. The proposed law aims to ...

VERNON, BC, CANADA, July 18, 2023/EINPresswire.com/ -- Unfortunately, dealing with angry and abusive customers often comes with working in a call center, leading to ...

But now Softbank, the Japanese mega-conglomerate, says it’s using AI to build what a designer called a mental shield that manipulates angry customers’ voices so that call center employees don’t have ...

Workers at Bunnings, along with other retailers, regularly face “loud, vocal and disruptive” customers, and soon they will ...

More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it’s not always a happy or safe place to work. A union survey of more than 4,600 frontline workers found ...

Aggressive and violent customers can be barred from supermarket chains and shopping centres under sweeping South Australian laws that have come into effect this week. In what SA Attorney-General Kyam ...

NEW YORK--(BUSINESS WIRE)-- Riskified (RSKD) (NYSE: RSKD) a leader in ecommerce fraud and risk intelligence, today released a research analysis highlighting a growing customer experience dilemma: As ...