K. Dhanya Lakshmi, 27, lost all hopes of standing on her own feet after her husband’s death, but a three-month-long training course in BPO jobs has changed her life altogether. She is now happy ...

Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Kenya’s Business Process and Outsourcing (BPO) industry has received a boost after an international trainer and certifier pitched camp in Nairobi. The world’s largest Standards and Credentialing body, ...

BPOs are now proving to be good training grounds and finishing schools for hordes of cross-industry professionals and graduates who have embraced high-growth careers in this burgeoning industry. BPOs ...

The Indian BPO industry, which handles a considerable chunk of global BPO services, has been witnessing great growth since the mid-90s. This industry has seen a multifold revenue growth in the recent ...

Jamaica’s government is planning to provide BPO training in order to increase its ability to create jobs and meet economic growth targets. “BPOs are often viewed as call centers offering cheap labor ...