Taking a step back from analyzing the news, Forrester Research has created some instead, unveiling a new best-practices framework for CRM with its FastForward self-assessment format. The framework, ...

If there is one thing all sales people can agree upon, it's that most companies have a poor CRM process. Fortunately, most of these challenges can be corrected by the sales managers, so I've decided ...

Using a CRM system gives businesses the tools to improve their customer relationships, streamline their sales processes and leverage the platform to achieve success. Customer relationship management ...

Join us for a webinar where we will discuss best practices to mitigate CRM for Microsoft Dynamics 365 deployment risk and ensure you're on the path to CRM success! Get first hand knowledge from FedEx, ...

To Zach Nelson, the president and chief executive officer of NetSuite, CRM — and business in general — is all about the “C,” customers. “What’s more important to a company than your customers?” he ...

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