Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, ...

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart. The shift from traditional, on-premise phone-system call centers to ...

Avaya last week unveiled software that the company says will let customers extend call-center capabilities to multiple sites over IP. Avaya last week unveiled software that the company says will let ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...