Zoho CRM has an impressive array of core capabilities. Features like lead and opportunity management, sales forecasting, and ...

CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

The company's market capitalization has plummeted by approximately $44 billion over these 8 days and currently sits at $209 ...

It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...

DUBLIN--(BUSINESS WIRE)--The "Growth Opportunities in Global Customer Relationship Management, 2024" report has been added to ResearchAndMarkets.com's offering. To deliver excellent customer ...

Luxury Presence’s new artificial intelligence–driven Presence CRM platform is scheduled to roll out in February.

No-code Creatio platform key to successful tech and company M&A that now runs combined customer outreach 70% cheaper than ...

On January 28, 2021 the Journal of the Academy of Marketing Science published an article about a new approach that could replace the old CRM models. The new Customer Portfolio Management (CPM) model ...

Customer-relationship-management startups are finding niches to compete with giants like Salesforce. Analysts see a growing demand for industry-specific firms that target small-to-midsize companies.