Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Another Amazon sale is upon us. The Big Spring Sale returns for its third year in a row in 2026 and runs from March 25-31. With new deals dropping all week long, shopping can get pretty overwhelming.

The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

If you’re still asking, “How was everything?”… you’re already behind.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

A new report suggests there is a widening gap between consumers' expectations for customer service in the era of AI, and the ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...