eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Salesforce.com, a 9-year-old company that has grown mostly ...
Talla is taking aim at the customer service industry with its latest release, an AI-infused knowledge base. Today, the company released version 2.0 of the Talla Intelligent Knowledge Base. The company ...
Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. Knowledge is power, especially in customer service.
What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...
SAN DIEGO--(BUSINESS WIRE)--MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has made available a copy of the recent Gartner report titled, Delivering ...
One of the great challenges in knowledge management has always been getting the right knowledge to front line workers in real time. Old-style knowledge repositories are simply too difficult to search ...
In most large organizations, the SEO function sits within the marketing branch – and for good reason. Quality SEO strategies are often focused on increasing awareness traffic or improving the number ...
According to the "China Intelligent Customer Service White Paper" published by Deloitte in 2024, the market size for ...
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