In the age of 10-minute deliveries and hyper-convenient shopping, consumers expect trust from online platforms. Yet, nothing frustrates a customer more than receiving an expired or unsafe product and ...

AI chatbots have replaced human customer service staff in many companies in recent times. This substitution has its share of pros and cons for the parties involved. Recently, a Zomato user took to ...

A man took to social media to share a surprising conversation with a Swiggy customer service executive after he did not receive his food order. The man shared a screenshot of the purported ...