John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the ...

At the other end of the table, some of Britain’s largest suppliers finished with some of the lowest scores. Scottish Power, EDF and British Gas all received overall ratings below 60%, placing them ...

Probably not a headline youíd expect to read but this is exactly what happened when SJD Accountancy the UKís largest accountants for contractors, with over 10,000 limited company clients, won the ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

UK Power Networks, an organization that has to make sure electricity gets through to 20 million UK customers, says that its use of cloud-based ‘contact-center-as-a-service’ has boosted both customer ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.