Many enterprises these days employ both customer relationship management (CRM) and enterprise resource planning (ERP) in the drive to keep pace with the modern digital economy. CRM focuses primarily ...

When ERP software runs successfully, it can save money over the long term by streamlining processes while a unified system lowers IT, labour and training costs. It also enables a clearer view into ...

For field-focused organizations, efficiently delivering services to your customers and equipment requires flawless execution of dynamic business processes. Efficient services delivery also demands ...

The 1990s saw ERP (enterprise resource planning) or back office programs taking center stage in the enterprise applications market. The increasing awareness of what constitutes ERP software and the ...

The business world seems to love acronyms, maybe nowhere more than in the technology industry, and maybe none so much as the TLA (three letter acronym). Acronyms certainly enhance recall, and they ...

For the past few years, Microsoft's Dynamics CRM and ERP business has been in dotted-line no-man's land, organizationally. When Microsoft unveiled its "One Microsoft" reorg in 2013, the Dynamics ...

It is becoming increasingly difficult to function in the modern digital economy without some form of automated customer management. Not only has ecommerce turned even the smallest business into a ...