Intuitive self-service channels, equipped with full access to citizens’ histories across different services, can help deliver a seamless experience. 4. Build confidence in sharing data ...

Attention has now shifted to the government’s efforts to provide quick and safe access to these services, both for citizens, as well as between entities at a national and local level.

We surveyed respondents on services like 311, pothole repair and requests, utility billing, public health and 11 other categories to find out which services citizens care about the most and access ...

Policies in response to COVID-19 have brought about awe-inspiring growth in telehealth services. However, there are multiple remaining telehealth issues that all levels of government need to be ...

The integrity of government programs depends heavily on the accuracy of data and the ability of systems to work together seamlessly. Accurate and up-to-date citizen data not only ensures program ...

Chinese citizens’ overall satisfaction with government performance during the COVID-19 pandemic. Next, I considered how citizen satisfaction varies across provinces.

North Dakota is making moves to simplify how families, businesses, and local governments connect with state services.

As the 2025 UN Public Service Forum opened its doors for the first time in the country, it became a stage for a vital ...

The Biden administration has launched nine new ‘life experience projects’ that are intended to improve citizens’ access to government websites and services through human-centered design.. In a press ...

The addition of AI, and of its latest evolution with Agentic AI, is a stepping stone towards a new era of innovative, automated services – with citizens able to access personalized experiences ...

Citizens who do not have the national ID cards are denied access to services such as Uganda’s Senior Citizens’ Grants, National Health System, School capitation grants, property acquisition, access to ...