‘You have to work closely with people and understand their experiences and their stories so you don’t exploit their empathy, but instead meet them where they’re at.’ Human-centered design has ...
The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...
It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...
Human factors (also referred to as human factors psychology and human factors engineering) is an applied field of study that examines human abilities, limitations, behaviors, and processes in order to ...
The content featured in this article is brand produced. Diana Rhoten smiles as she looks up at the ceiling of her New York home office. She’s paused in mid thought as she recalls the details of a ...
Often, proponents of human-centered design think about making change by streamlining a process or building an easier-to-use form or app. (Photo by Daria Nepriakhina on Unsplash) This is your first of ...
On March 11, the novel coronavirus disease was declared a pandemic by the World Health Organization. Now that it’s October I’m mostly embracing the uncertainty and vast changes of the pandemic, as ...
Preparing to start your first year of college can be stressful—moving to what may be a new city, meeting new people and adjusting to college course expectations are all challenging transitions in the ...
Transform customer experiences — and your business — with relationship-driven, human-centered design
This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...
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