The way you respond to feedback, criticism or unexpected challenges sends powerful signals about your openness and confidence ...

"You shop at discount stores for low prices, not for individual customer service," says Maqbool Dada, a professor at the Krannert School of Management. "But if you're shopping at Nordstrom Inc., you ...

It should come as no surprise that in business communication, the main topic is business itself. The greater the effectiveness of such communication, the greater the likelihood of business development ...

What makes people think an AI system is creative? New research shows that it depends on how much they see of the creative act. The findings have implications for how we research and design creative AI ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...