Self Employed on MSN
Treating Customers Well Isn’t Optional—Even When They’re Difficult
In business, we must adapt to treating customers according to their needs and expectations, not ours. This shift in perspective is crucial for delivering truly exceptional service ...
Twisted Sifter on MSN
Impatient And Angry Customer Is Rude To This Representative, So They Decided To Solve The Problem The Longer, Slower Way
If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...
Maggie Hulce is Indeed's chief revenue officer and a member of BI's Workforce Innovation board. Hulce says problem-solving skills and an openness to change will become more important with AI adoption.
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