They claim repair requests are dragging on for weeks, appointments are canceled at the last minute, and they're left without the appliances. Sears Home Services says it takes care of every customer as ...

PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

Since implementing Amazon Business for appliance parts six months ago, Sears Home Services says it has successfully sourced and utilized over 50,000 orders. The collaboration has reduced the average ...

A home warranty is the best way to protect the systems and appliances you use every day. Depending on the plan you choose, your home warranty covers damage to your kitchen appliances, HVAC, septic ...

While you likely already know Sears for the company’s series of department stores, you may not be aware that the company also offers home warranty policies to protect your systems and appliances. In ...

For more than two decades, Sears Home Services has offered home warranty coverage that extends to appliances and home systems. The company offers a 180-day service guarantee and a preventative ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

ATLANTA — People turned to Channel 2 Action News for help with their Sears Home Warranties, and the company promised to replace appliances for two customers who had spent months getting nowhere after ...

A valve on my gas cooktop, which I bought through Sears, recently broke. A technician from Sears Home Repair showed up a few days later, diagnosed the problem, and placed an order for the parts. Sears ...

A metro Atlanta woman has been buying Sears appliances for over 50 years. She also has had a “Sears Protect” home warranty for decades. But for nearly a year now she’s been trying and failing to get ...

SAN ANTONIO — Brenda Elliott has multiple AC units in her northeast side home. Unfortunately, two of those units stopped working correctly at the beginning of June. The 67-year-old had a contract with ...

After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a closer look at Sears Home Repair, which claims to be the nation's leader in the service industry.