IT professionals today have a huge opportunity to become a strategic business partner to their organizations. By extending service management solutions beyond the IT department and across the ...

STAMFORD, Conn., October 14, 2025--(BUSINESS WIRE)--Enterprises are increasingly adopting enterprise service management (ESM) platforms to unify technology and business operations, according to a new ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

With the PSSM and ASIST versions of Decisiv SRM, Chouinard noted, Magnum can identify areas for improvement. The data then ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

A bachelor’s degree in health services management prepares students for leadership roles in the business side of health care. The Bureau of Labor Statistics reports that, as the baby boomer generation ...