As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

I am applying for a mortgage on a condominium in a new retirement community. The bank wants proof of how much money I receive from Social Security each month. What can I use as proof of my benefit ...

(CNN) — As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. (CNN) — As Social Security Commissioner ...