Loews Hotels and Resorts and Four Seasons are companies whose hotels are trying out a service in which guests can text requests for room services, housekeeping and other services instead of picking up ...

Hotels say texts will be answered within four minutes Travel expert predicts service will be a hit since it is so immediate About 400 hotels have been using the service for parking At some Loews and ...

Personal interaction declines, but that may be just how hotel guests like it. — -- Between mobile check-in, automatic check out and even robots delivering room service, hotel guests have ...

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Photo Caption: A traveler sending a message. Source: Hilton. Good news for anyone who dislikes talking to hotel staff about service requests. But let's hope that hotel companies don't abuse the ...

The next time a text message buzzes on your cell phone, it could be coming from the front desk of your hotel. Many hotels are adopting this technology, largely thanks to services like Alice, Kipsu and ...

USAT -- Hotels are increasingly finding that the best way to talk to their hotel guests is to not actually talk to them, but to text with them. Guests can now request amenities and alert hotels to ...

Commentary - Every company needs to listen to its customers. Yet some companies live and die by customer satisfaction and nobody understands that better than companies in the hospitality industry, ...