We’ve all sat through an abysmal training video. When you’re trying to learn something new the last thing you want is a dull, confusing and downright insulting piece of training content that just ...

Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center ...

Designed for busy board members, parents, and concerned citizens, this training is available on demand so that you can learn at your own pace and at your convenience. The following 14 training videos ...