There's a new Magic Quadrant Report out from Gartner that focuses on vendors providing one of the most critical tools in a company’s online toolkit -- CRM Web Customer Service Applications. As in ...
Westford, Massachusetts-based Aspect Software is fresh from the United States Patent and Trademark Office with a new patent for a “dynamic help option for Internet customers,” which lets businesses ...
Kana Software, a provider of customer service solutions, today announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based Web customer service and customer ...
CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise. Ionos, formerly 1&1 Ionos, is a web-hosting and data ...
Kana plans to build out its customer service experience management bona fides with its recent acquisition of contact center provider Ciboodle from the Sword Group. The point of the acquisition is to ...
eGain's 2010 State of Customer Service Study evaluated multiple aspects of web self-service and contact center customer service of 175 leading enterprises in the U.S. and Canada. These companies are ...
BOZEMAN, MONT. — Right Now Technologies last week gave its Web customer service application new modules to handle servicewarranty contracts, as well as support for online chat and phone callback ...
Customer Care Online enables clients to submit specific questions and receive immediate answers to troubleshoot systems issues via the Internet. In addition to submitting new cases to the online ...
Virgin Travel Selects RightNow Web as Its Online Customer Service System - Online Travel Agent to La
BOZEMAN, Mont. - RightNow Technologies, a leading provider of Internet customer service solutions, today announced that Virgin Travel, an independent online travel agency to be launched in Q4, 2000, ...
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