To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated approach treats AI as a dynamic, evolving system rather than a static tool ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate of job turnover.