Companies using WhatsApp for Zendesk can now respond quickly to 1.5 billion chat users in 180 countries using one of the most popular messaging applications. The solution aims to expedite help desk ...

We compare the reporting, security, ticket management, and other features of Freshdesk and Zendesk to see which help desk software solution better suits your business needs. Our team tests, rates, and ...

Today, Zendesk released its 2024 Global Impact Report showcasing its responsible business initiatives and future goals to ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...

Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform. Game publishers can ...

SEATTLE, WA--(Marketwired - Dec 18, 2014) - AnswerDash, the world's leading provider of contextual answer technology for websites, today announced a significant technology integration with Zendesk ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

For years, Zendesk has provided tools and services that helped companies engage customers, but largely from after something has gone wrong or when a problem has been identified. It was only in October ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

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