Following the release of iTunes U for iOS last week, Apple has introduced a new support section to its website that is aimed at students and teachers who are interested in adopting the new app. The ...

Apple appears to be developing an AI-based "Support Assistant" for the Apple Support app. Signs of the feature were found in Apple code by MacRumors contributor Aaron Perris, but the Support Assistant ...

Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...

In this episode of Apple @ Work, Tyler Luchtman from My Computer Works joins the show to talk about how they support businesses using Macs and the challenges of remote IT support.