Numotion has launched an updated website, to make connecting with the company faster, easier and more intuitive.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Web3 puts control of data back in the hands of users. But what does that mean for marketers, consumers and the future of the customer experience? There's a lot of discussion about Web3, the ...

The greatest changes in customer experience over the past decade have been in the ways customers interact with brands. The digital customer experience has exponentially evolved over the past decade, ...

The problem with following the herd is that it looks at payments as an additional cost to be bolted on, not a strategic ...

It’s popular for companies to declare they are customer-centric, focused on customer experience, obsessed with the customer, and so on. But, there’s a major disconnect between executive pronouncements ...

In a competitive marketplace, it’s not enough to simply offer a great product or service. Ensuring that your clients or customers have a memorably good experience whenever they interact with you sets ...

Whether your business relies on traditional brick-and-mortar customers or exists only in the digital realm, you might be surprised to learn that, either way, most people begin their customer ...

Conversion is an alluring end-game, but it’s not the only one. Before we celebrate the small percentage of customers who convert, shouldn’t we understand the vast majority who don’t? “A man is dropped ...

More brands are engaging in inclusive marketing than ever before. And while it is good that progress is being made in making more consumers feel like they belong, there is still work to be done. Just ...