In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
Acquisition, service, customer experience, hospitality. The 100 who count in France, specialists or best problem solvers. In the 5th edition of its ‘Bottin’, En-Contact magazine has listed the 100 ...
Live Nation acquires Paris La Défense Arena, driving major upgrades, increased capacity, and more year-round events in Paris. Ticketmaster and its prices and methods could be the next issue ? Live ...
If a Donald Trump clone were to take the helm of a major outsourced customer experience (BPO) company tomorrow, he would likely update his famous MAGA slogan with a new acronym: MCCGA. After the "wild ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Et de quatre. Le spécialiste en télémarketing et service client omnicanal Vipp-Interstis annonce ce jour l’ouverture d’un nouveau centre de contacts à Kigali, la capitale du Rwanda. C’est le quatrième ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...
An exclusive interview with sound engineer Patrick Jauneaud, one of the witnesses found by Manuel Jacquinet, author of the book Studios de légende, secrets et histoires de nos Abbey-Road français. Let ...
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