QuantRate today officially announced the launch of its next-generation Free AI Trading Bot, designed to provide global ...

A majority of consumers will repeat themselves only once before abandoning an automated customer service attempt, a Parloa ...

Frustrated by unhelpful AI agents, over half of consumers actively avoid them, with many abandoning brands entirely due to ...

From concerts to train reservations, automated bots have become the latest target in the fight against ticket scalping.

Surveys show a rising number of employers are rehiring staff after discovering AI systems still require human oversight and ...

IRS chatbots were supposed to reduce phone pressures. But the Treasury Inspector General for Tax Administration, or TIGTA, ...

A survey by staffing firm Robert Half found that 32% of hiring managers in the US said they had eliminated a job mainly because of AI but later rehired someone for the same or a similar role.

Consumers are frustrated by AI chatbots and search that fails to solve their questions. Those failures come with a cost.

Novoresume's survey of 2,000 U.S. workers reveals 42.6% used AI on their last resume. Those who let AI write it are 3x ...

A new survey of individuals using AI found it made them more productive, saving each roughly 11 hours per week. But at the same time, the workers on average have to spend more than six hours ...

Zapier reports that cognitive automation enhances business efficiency by enabling machines to interpret information and make decisions, unlike traditional automation.

Creating a survey form in Google Forms can be complicated, even if you have plenty of experience with it. The challengers aren’t just technical – you also have to brainstorm the right questions and ...