At the CIO 100 event, host Lucas Mearian sat down with TrueStone’s Gary Jeter and Mayka Thao to discuss post-merger ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

OpenAI is transforming ChatGPT into a virtual merchant to boost online commerce revenue. Users can now buy directly from Etsy sellers through the chatbot and will soon be able to do the same with ...

U.S. District Judge Kathryn Kimball Mizelle ruled that the law used to indict the Tampa media figure violates the First ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Zoom bets on free AI to drive enterprise adoption, despite evidence the highest return on investment comes from back-office ...