Learn to master Excel Copilot for analyzing feedback, uncovering trends, and improving decision-making with AI-powered tools.

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Discover how Artificial Intelligence is transforming enterprise solutions and boosting efficiency. Read the exclusive ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

Another practical technique is to stay silent after an emotional person has finished speaking; studies have found that ...

As it stands, the wholesale tax is possibly going to be the clearest example of the "cobra effect" the state’s seen in years.

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

A data science expert explains how to measure the economic value of generative AI, highlighting its impact across industries ...

By National Banking College This shift in digital behaviour has compelled banks to satisfy customer expectations by providing ...

Early wins are important because they reduce the fear of failure. If a project deployment is scaled successfully and provides a better experience for citizens, agencies are more likely to take on ...

What happens when AI evolves from a tool into a trusted co-worker? According to Microsoft’s 2025 Work Trend Index, that’s ...

Measures against money laundering and terrorist financing are positive, but the nature of implementation will be the real ...