In today’s technology-driven world, one of the foundations of a strong customer experience is data. But with so much data floating around, it can be difficult for companies to know what information to ...

Data is everywhere. Companies today have access to more data about their customers and products than ever before. In some cases, it’s an almost overwhelming amount of information. In fact, most ...

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...

Don't leave your reps without backup. Speech analytics tools provide real-time analysis and deliver actionable insights during customer service and sales calls. The speech analytics market is expected ...

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. Predictive analytics is a form of data ...

LONDON--(BUSINESS WIRE)--Quantzig, a global analytics solutions provider, has announced the completion of their latest customer analytics study on the alcoholic beverage industry. A renowned ...

In an industry already rife with buzzwords, there's a relatively new one making the rounds among bankers and card issuers: journey analytics. Coined in 2015 by Forrester analysts, it refers to mapping ...

Pegasystems announced today it has acquired Qurious.io, a provider of a cloud service that analyzes voice calls in real time to enable customer service representatives to better determine their next ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics ...

Typically, when a vendor has significant product news, they reach out with embargoed press releases. Zoho reached out with a customer. I'll take that any day. Today, Zoho announced its new Business ...

If you think back to your time in physics class, you may remember what is known as Newton's law of action and reaction. Stated simply: With any interaction, a collision results in a force being ...