To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

According to the "China Intelligent Customer Service White Paper" published by Deloitte in 2024, the market size for ...

As enterprises deepen their digital transformation, customer service systems face dual challenges of efficiency and ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to customers in highly regulated industries like financial services, is leveraging ...

ZIWO Voice Agent automates customer service calls with a new AI-powered assistant. The solution supports natural ...

Inkeep, an AI Agent platform for Customer Experience teams, has today announced the expansion of its go-to-market team to accelerate adoption among enterprise customers. With AI transforming customer ...

USU GmbH acquires Mayday, the leading provider of AI-powered knowledge management in France, thereby consistently driving forward its international growth strategy. As a leading provider of software ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...