When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

As part of its ongoing efforts to promote sustainability standards and deliver an enhanced customer experience, Gulf Bank has ...

Although the development of artificial intelligence is still in its early phases, local and state officials say the ...

Suryoday Small Finance Bank said compliance and data protection were key considerations in adopting the Video KYC platform.

Banks have begun deducting new charges, including 7.5% Value Added Tax on electronic service fees, prompting customers to ...

Rather, the bank remains bound by specific legal obligations, and any failure to fulfill these obligations may render the ...

Key Points Service and penalty fees are a huge revenue source for banks. Oftentimes, these fees are erroneously charged or ...

Nigerians express panic over new VAT claims on bank transfers, but NRS clarifies that existing VAT applies only to service ...

The monetary authority requires lenders to improve banking apps, branch premises and sales processes to suit the city's ...

The country’s largest bank has been the front runner in developing its own lucrative lending channels. Now rivals and ...

Macquarie Bank customers will be able to use a new AI support agent to interact with the financial institution's services around the clock, to perform common tasks and to find further information.

VIB is prioritising consistent customer experience across saving, spending, and borrowing as a core driver of sustainable ...