When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

As part of its ongoing efforts to promote sustainability standards and deliver an enhanced customer experience, Gulf Bank has ...

Although the development of artificial intelligence is still in its early phases, local and state officials say the ...

Suryoday Small Finance Bank said compliance and data protection were key considerations in adopting the Video KYC platform.

Rather, the bank remains bound by specific legal obligations, and any failure to fulfill these obligations may render the ...

Key Points Service and penalty fees are a huge revenue source for banks. Oftentimes, these fees are erroneously charged or ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

Nigerians express panic over new VAT claims on bank transfers, but NRS clarifies that existing VAT applies only to service ...

The monetary authority requires lenders to improve banking apps, branch premises and sales processes to suit the city's ...

Macquarie Bank customers will be able to use a new AI support agent to interact with the financial institution's services around the clock, to perform common tasks and to find further information.

Standard Chartered Bank has retained its position as the premier institution for customer service in Ghana, leading the ...

Stanbic Bank Ghana has once again been recognised for its strong commitment to customer-centric banking, maintaining its ...