Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

Companies investing in unified, managed and rich data layers will drive innovation in the coming decade. Through these ...

Looking ahead to 2026, this shift paves the way for a new operating model: the AI-native telco. These organizations operate ...

A prompt is the input given to an AI system to define what it should do, how it should do it, and in what format.

The best firms don't build walls to keep clients in — they build wells clients never want to leave. Here are three keys.

Dr. Erin Bass says the program looks for key words and skills that come up in multiple job descriptions. The program's latest ...

For a long time, companies believed data sovereignty simply meant where their data resided, but amid geopolitical shifts and ...

By Damian Flanagan If you were to ask me to define what makes Japan arguably the most inviting society in the world, I think ...

The Principal Enterprise Architect of Quantum Nexus AI Inc, responsible for delivering efficiency improvements up to 40%, details his methodology for scaling AI ...

California passed a law in 2025 that starts in 2026 and is now active. It regulates AI companions. What does it cover? Is it ...