FIG's AI-driven design tools and growing customer adoption shine, but TEAM's stronger enterprise traction and rising AI usage ...

Denver RTD launched an action plan to improve the customer experience across the system, including in amenities, fare and ...

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Google’s newest model brings deeper reasoning, multimodal intelligence and agentic automation—resetting expectations for what ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

Another business that sees CRM as a crucial link between it and its customers is Honeylove in Los Angeles. While the women’s ...

By aligning marketing, sales and CX within a single platform, businesses can transform isolated efforts into a cohesive, high ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Now, let’s explore how to identify the most important metric to improve next month. Start by analyzing the current ...

Frederic was with TechCrunch from 2012 through 2025. He also founded SiliconFilter and wrote for ReadWriteWeb (now ReadWrite). Frederic covers enterprise, cloud, developer tools, Google, Microsoft, ...