ZDNet

Oracle users pleased with support progress

Oracle's efforts to please its UK users seem to be succeeding, with a survey finding customers more content with the vendor's product support than they were a year ago. Last year's UK Oracle User ...
ZDNet

Oracle users: We want better support

Oracle customers want better product support through improved call centres and more information about services. Ronan Miles, chairman of the UK Oracle User Group, told ZDNet Australia's UK sister site ...
Computerworld

Users: New Oracle support portal a ‘fiasco’

A number of Oracle users are infuriated by reported access and performance issues with the vendor’s new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6. Oracle has ...
Computerworld

Oracle Moves to Upgrade Support for Database Users

ORLANDO — Looking to keep its installed base happy, Oracle Corp. has quietly begun a number of educational and technical initiatives in recent months to beef up its database and application server ...
CNET

Oracle takeover spooks some Siebel users

Oracle?s planned takeover of Siebel Systems has sparked fears among the latter's customers that support will be dropped, that maintenance costs will increase and that they will be forced to adopt ...