IT professionals today have a huge opportunity to become a strategic business partner to their organizations. By extending service management solutions beyond the IT department and across the ...

STAMFORD, Conn., October 14, 2025--(BUSINESS WIRE)--Enterprises are increasingly adopting enterprise service management (ESM) platforms to unify technology and business operations, according to a new ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

Delivering efficient and intuitive service management is not just a convenience, it’s a necessity. IT executives are seeking solutions that improve how employees interact with IT and enterprise ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...