Mountain View’s free shuttles are returning after a weeklong suspension caused by the expiration of the shuttle operator’s ...

Travelers who require wheelchair-accessible vehicles will gain broader access to airport transportation under a class action settlement approved by the U.S. District Court. The agreement resolves a ...

A class action lawsuit filed in federal court in San Francisco on Monday alleges that a popular airport shuttle service used at Bay Area airports will not accommodate passengers who use wheelchairs.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Three Bay Area wheelchair users say SuperShuttle’s lack of accessible vans has left them scrambling for pricey alternatives or skipping trips altogether, prompting them to file a class action lawsuit ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...