Sometimes new clients can appear in the strangest of ways. This week, we asked three designers—Hilary Hays Greenhalgh, Amy Lee McArdle and Holly-Beth Potter—the most unusual circumstances in which ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

Comcast (CMCSA) , the second-largest media company in the world, is not finding any relief from a startling change in customer behavior, despite recent efforts to reverse the trend. Amid this ...

The Trump administration announced last week that it will no longer pursue an effort that would have required most airlines to compensate customers for flight delays and other inconveniences when ...

In business, most people view customer behavior as one-dimensional—something to be observed and responded to. As a result, marketing efforts become only a reactive process. However, what if you could ...

Jason was in high school and already tall enough that his knees touched the dash in the passenger seat of the 1981 Toyota two-door that I drove for years. We were on Highway 182 between Castroville ...

Elon Musk's $44 billion deal to acquire Twitter began a series of major changes to the platform. Musk renamed the platform X, laid off thousands of workers, and overhauled the social media site.

Personalization is increasingly recognized as a pivotal strategy in marketing, essential for enhancing customer experiences. Yet, there's significant room for improvement. Only 15% of senior marketing ...