New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents ...

The Chief Executive Officer (CEO) of Ghana Tourism Development Company (GTDC), Prof Kobby Mensah, has highlighted a critical need for improved service delivery within the country’s hospitality sector ...

AudioEye reports that overlooking web accessibility can cost businesses customers, emphasizing the need to address accessibility for growth and compliance.

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides us through a return of our goods.

SUDO Consultants, a leading cloud consulting and digital transformation partner in the Middle East, announced today that it has been recognised as an AWS Premier Tier Services Partner in the AWS ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to coach behaviors that reduce effort and resolve issues on the first contact.

You deserve total control of your digital footprint, and hosting your own website is the best way to make it happen. Save big on plans from well-reviewed hosting companies. For entry-level programmers ...

Pairpoint by Vodafone Chief Product Officer David Palmer to explore how connectivity creates customer value in the AI-driven economy ...

Oso reports that scaling from SMBs to enterprises is crucial for software growth, requiring enhanced security and operational capabilities.

ServiceNow's new AI Experience puts agentic automation at the fingertips of every office worker - SiliconANGLE ...

Since then, the number of web searches worldwide for “AI bubble” has fallen to 15 percent of that level. “AI boom” reached its own high a week earlier, at 40 percent of the “AI bubble” peak. Meanwhile ...

New milestone affirms Dynatrace ability to deliver enterprise-grade observability for generative AI applications on AWS ...