From banks to insurers and superannuation providers, Australian institutions are redesigning customer experience (CX) from the ground up.

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents ...

“AOL routinely evaluates its products and services and has decided to discontinue Dial-up Internet,” AOL wrote in a brief update on its support site, noting that dial-up and associated software ...

Actor Song Kang finishes his 18-month military enlistment and is welcomed back to civilian life. Learn more about his journey in the Korean entertainment industry and upcoming projects.

Microsoft says it stopped providing some cloud and AI services to Israel after allegations that it used the services to conduct mass surveillance of Palestinians in Gaza and the Israeli-occupied West ...

Amazon Web Services faces its biggest hurdles in years as competition mounts from Microsoft, Alphabet, and Oracle.

Microsoft said it has ended a portion of the Israel Ministry of Defense's access to its technology that it used to spy on Palestinian civilians' phone calls.

Scammers exploit retirees' trust and assets through fake debt collection calls, but proper verification methods and reporting can stop these fraudulent schemes.

Microsoft has revoked the Israeli military’s access to a software it used to store data on millions of phone calls by Palestinian civilians, according to a letter obtained by the Guardian. In doing so ...

Zoho does not host Arattai data on AWS, Azure or Google Cloud, founder Sridhar Vembu says amid an online debate over Arattai versus WhatsApp.| Business News ...

Microsoft has halted parts of its cooperation with Israel’s elite Unit 8200, following reports that the intelligence unit used the company’s Azure platform to store and process massive volumes of ...

Amid a consumer boycott of their Xbox business, Microsoft are apparently ending the Israeli military's access to certain Azure cloud and generative AI tech.