To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated approach treats AI as a dynamic, evolving system rather than a static tool ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate of job turnover.