The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The Customer Service Department in Flint City Hall will be closed to the public on Friday, Sept. 26, according to an ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Windows of Wisconsin, a family-owned window and door replacement specialist serving Wisconsin homeowners for 27 years, ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

Backed by enhanced resources and a sharpened strategy, this team is redefining what a community bank can deliver, combining ...

Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...

“I’m writing to ask for your help with a consumer issue involving Aer Lingus ,” begins a mail from Mary. “This involves a ...

"They scoffed, stood up, and threw out the tea, still almost completely full, into our trash. As they stormed out the door, ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.