A suspected scam network operating out of Serbia duped an estimated 70,000 people worldwide into making bogus investments, ...

Abstract: In conventional educational environments, it is labor-intensive, subjective, and susceptible to human error to hand-mark descriptive answers. This article ...

Despite calling the service provided by Canada Revenue Service call centre agents “completely unacceptable” and hitting “rock bottom,” Wayne Long, secretary of state responsible for the CRA and the ...

'It can’t get much worse than it is now,' says Wayne Long, secretary of state responsible for the CRA You can save this article by registering for free here. Or sign-in if you have an account. Despite ...

A SCOTS call centre has collapsed in administration with dozens of jobs feared to have been lost. VeriCall, which operated out of Kirkcaldy in Fife, has gone bust. The firm moved north of the border ...

Officers from the Electoral Commission (EC) are in the process of collating results from various polling stations in the Akwatia by-election following the completion of counting at the polling ...

XMPro named as an Example Vendor in the 2025 Gartner Emerging Tech: Maximize Opportunities While Managing Risks of Agentic AI on Enterprise Software report. Agentic AI will be foundational to ...

Reserving this type of sample as part of a Community Call demo today (7th Aug). The result of a call will be an agent using: New Schema v1.5 capabilities (disclaimer and model behavior) Contribution ...

CloudZA’s AI helps agents stay on track. If you’ve ever sat on a call with a contact centre agent and thought: “There has to be a better way,” CloudZA agrees, and the company has built it. The South ...

Qantas is notifying millions of customers that their personal information has been compromised following a cyber attack on a third-party platform used by one of its contact centres. The airline said ...