Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

The Computer Weekly Security Think Tank considers how security leaders can help assure access to the new and innovative cloud ...

The practice receives more than 1,000 calls a day. Artificial intelligence agents are helping manage that call volume and ...

Nikolaus Kimla is CEO of Pipeliner CRM, an innovative sales CRM solution designed by sales professionals for sales ...

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Keith Groller has covered sports at The Morning Call full-time since 1982. He's been inducted into five local Hall of Fames for his coverage, won the Publisher's Excellence award in 1999, and won ...