Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

As cloud adoption accelerates, organisations rely on Service Level Agreements (SLAs) to define expectations around availability, security, and performance, to access and process data or service use.

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

The Detroit Lions suffered a 27-13 loss at the hands of the Green Bay Packers on Sunday that cast long shadows of doubt on the team’s future as a Super Bowl contender. Rookie Tate Ratledge and veteran ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

The child was bitten by a copperhead snake while playing near a sandbox at the North Carolina day care center Latoya Gayle joined PEOPLE as an Associate Editor in 2024. Her work has previously ...

NEW YORK, United States — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for ...

Amid trade tensions as MAGA is increasing the pressure on the administration to stop programs that generate jobs in India, right-wing commentator Laura Loomer claimed Trump is considering blocking IT ...

Conservative leaders in the US have reignited debates over H-1B visas, outsourcing, and Indian talent, framing it as a threat to American jobs. From “Make Call Centers American Again” slogans to ...

AI Shakes up the Call Center Industry, but Some Tasks Are Still Better Left to the Humans NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 ...